SULTRAFIED HELP CENTRE

Find an answer. Follow the steps. Stay in control.

This is the member manual for SULTRAFIED — registration, profile setup, privacy, discovery, messaging, media, Meets, relationships, Travel, Premium, Creator tools, Live, payments and safety.

01
START HERE

Getting started

From first visit to an approved account.

Join SULTRAFIED and verify your emailThe complete signup flow, including the 6-digit email OTP.8 steps
  1. Open Join.Enter the email address you want attached to your SULTRAFIED account. Use an address you can access immediately.
  2. Request the email code.SULTRAFIED sends a 6-digit OTP through the website's configured WordPress email/SMTP service.
  3. Check the correct inbox.Look in Inbox first, then Spam/Junk/Promotions. Do not close the signup window while checking the email.
  4. Enter the OTP.Type the current code exactly as sent. If you request a new code, use the newest code rather than an older message.
  5. Create your SULTRAFIED identity.Choose your own public profile name or use the Persona naming system. Your legal name is not your public display name unless you choose to use it.
  6. Complete profile basics.Select the profile type, date of birth and broad location information requested. Your exact home address is not required for normal member discovery.
  7. Secure the account.Create your password, confirm you are 18+, accept the Terms & Conditions and acknowledge the required Privacy/Age Assurance/Online Safety information.
  8. Complete member approval.Email verification proves access to the email account. Member approval and any 18+ assurance requirements are separate stages.
OTP not arriving?Wait a minute, check junk folders, confirm the email spelling, then request one fresh code. If no registration email arrives at all, use the troubleshooting article below rather than repeatedly requesting codes.
Choose your profile name or create a SULTRAFIED PersonaUse your own name, or generate a public persona and matching @username.Step-by-step

Choose My Own Name

  1. Select Choose My Own Name.Enter the public profile name other members should see.
  2. Review the username.SULTRAFIED creates/checks a unique @username used for account identity/profile URLs.
  3. Resolve conflicts.If a name or username is already in use, choose another suggestion before continuing.

Create My SULTRAFIED Persona

  1. Choose the style.Examples include Professional/Sophisticated, Glamorous, Adult Performer/Stage Name, Sexy/Seductive, Dominant, Submissive, Kinky, Playful, Mysterious, Elegant, Alternative/Gothic, Couple, Discreet or Custom.
  2. Choose name energy and vibe.Use the options to influence the tone without exposing private details on your profile.
  3. Choose a name format.For example first + second name or another supported structure.
  4. Add an optional word/theme.If you choose Must include, generated names and usernames must retain that safe word/theme. Choose Use as inspiration when it is only a creative hint.
  5. Generate and select.Choose one available result, or generate/refine again until you find the right identity.
Reserved identitiesNames that could impersonate SULTRAFIED staff, Admin, Support, Security or another protected identity may be blocked.
Understand account approval and trust signalsEmail, member approval, Identity Verified, Photo Verified and Meet Verified mean different things.Important

Email verified

You proved you can access the email used during registration. This is not a real-world identity or age check.

Member approved

The account has passed SULTRAFIED's member approval workflow and can use approved-member features according to its plan.

Identity Verified

A distinct platform trust signal. It should never be confused with Photo Verified or Meet Verified.

Photo Verified

A separate authenticity signal relating to the member/photo verification workflow.

Meet Verified

Real-world/community social proof linked to eligible confirmed interactions. It does not guarantee future conduct, compatibility or consent.

Verified Creator

Creator approval is separate from social membership and does not by itself unlock Creator publishing or monetisation.

02
YOUR IDENTITY

Profile & privacy

Build a useful profile without giving up control.

Build and edit your member profileProfile picture, About, location, preferences and profile details.7 steps
  1. Open Edit Profile.Use the profile editor from Home/My Account or your profile.
  2. Complete the public identity.Add the display name, profile type, broad location and approved profile picture.
  3. Write the About/Introduction section.Explain who you are, what kind of connection you want and what a respectful first message looks like.
  4. Set interests and preferences.These can improve Discover relevance and reduce mismatched contact.
  5. Set Looking For/connection preferences.Be specific enough to help other members understand whether they are likely to be compatible.
  6. Review privacy before saving.Do not publish exact home addresses, sensitive contact information or anything you would not want eligible members to see.
  7. Preview the member view.Open your profile after saving so you can check layout, media visibility and any trust badges.
Control who can see you and who can contact youDiscoverability, online status, first-contact rules and media visibility.Recommended
  1. Open Privacy & Notifications.Review privacy before you begin broad discovery or messaging.
  2. Choose profile discoverability.Decide whether your profile participates in normal discovery according to the controls available to your account.
  3. Choose online/recent visibility.Online Now and recent activity can be limited according to your privacy settings.
  4. Set first-contact rules.Where available, restrict first contact by verification/photo status, profile type, age, distance, Premium status or other supported criteria.
  5. Review media visibility.Public, friends-only and private/invite-only media are separate access levels.
  6. Review profile-view participation.Who Viewed Me and profile-view recording are subject to privacy/plan rules and Incognito behaviour.
  7. Save and retest.Use another eligible test/member view if available to confirm the profile behaves as expected.
Your profile never creates an obligation to reply.You may decline a request, remove a connection, restrict contact or block another member at any time.
Use a Couple / shared profile correctlyRepresent both people clearly and link relationships only with confirmation.Shared profile

A Couple profile represents two adults under one shared member identity. Keep both people's information accurate and do not use a shared profile to impersonate a partner or hide who participates.

  1. Choose the correct profile type.Use the shared/couple profile type when the account genuinely represents both people.
  2. Complete both people's profile information.Where separate partner fields exist, keep them accurate rather than blending details into one ambiguous identity.
  3. Use relationship links separately.A confirmed Relationship Constellation link is a separate feature and still requires the other member's confirmation.
  4. Respect joint consent.One account holder should not publish or monetise the other person's intimate content without the appropriate consent/rights.
03
FIND YOUR PEOPLE

Discover & connect

Search, Spark, Nearby, connections and private relationship history.

Use Discover and NearbyFilter by relevant member signals instead of scrolling blindly.6 steps
  1. Open Discover.Start with the broadest useful search rather than applying every filter at once.
  2. Set location/radius.Use town/city/postcode or the supported location control. Distance should be approximate discovery information, not an exact home address.
  3. Add profile preferences.Use profile type, age range, interests and other relevant filters.
  4. Use activity/trust filters.Where available: Online Now, Active Today, Available Tonight/Meet Now, Verified, with public photo, Creator, new/recent members or event/club signals.
  5. Review match reasons.A match percentage is a discovery aid, not a guarantee of safety, chemistry or consent.
  6. Save useful searches.If Saved Searches are available to your plan, store recurring criteria so you can return quickly.
Use Spark, Pass and InterestedFast discovery with private Pass and positive interest signals.Quick decisions

Pass

Private. It removes/skips the item/profile from your current decision flow and does not publish a dislike against the other member.

Spark

A strong positive interest signal. Where the media interaction uses Spark, it also relates that interest to the member rather than being only a photo counter.

Interested

A clear positive member-interest action used in the fast discovery experience.

Photos/videos can additionally support lighter media reactions such as Hot or Sexy where that media interaction is enabled. Keep reactions respectful; none of them create consent or permission to contact outside the recipient's settings.

Understand Wink, Hotlist, Friend and FollowThey are different relationship types and do different things.Know the difference
ActionMeaningVisibility / effect
Wink / NudgeLight interest signalThe recipient may be notified.
HotlistSave a social/dating profile for yourselfPrimarily a private saved list; notifications depend on platform/member settings.
Friend connectionMutual social connectionRequires acceptance; can enable friends-only access.
Follow CreatorFree Creator-audience relationshipDoes not make you friends and does not unlock paid Creator content.
Use Home, Activity and NotificationsKeep up with changes without exposing more activity than you want.Updates
  1. Start on Home.Use the Home/dashboard cards to see profile completion, suggested people and the most relevant next actions.
  2. Open Activity when you want the wider feed.Activity can bring together relevant member/community signals according to the current feed and privacy rules.
  3. Open Notifications for account-specific alerts.Typical categories include Messages, friend requests, Winks/Nudges, gifts, Meets, Events, Forum activity, Creator activity, account approval and safety notices.
  4. Set notification preferences.Use Privacy & Notifications to disable categories you do not want where controls are available.
  5. Do not treat a notification as permission.A notification that someone viewed, liked or attended something does not override their contact or privacy settings.
Premium Social: views, likes, notes and contact historyKnow what is Premium-only and what remains available to eligible members.Premium
  • Who Viewed Me — Premium. Review eligible profile visitors subject to privacy, blocking and Incognito rules.
  • Private Profile Notes — Premium. Save your own private note about another profile. Other members do not see your note.
  • Contact History — available to eligible members. Review your own relevant history with that member, such as conversation/contact information supported by the current profile experience.
  • Who Likes Me / interest views — Premium where gated. Use the Premium Social hub to see the available interest tools for your plan.
Private notes are for lawful personal organisation.Do not use them to store threats, unlawful material or content that would breach SULTRAFIED rules.
04
TALK & SHARE

Messages & media

Private conversations, protected media, galleries and media reactions.

Use Messages and organise conversationsInbox, unread, saved/starred views, archives and message controls.Everyday use
  1. Open Messages.Use Inbox/Unread/Friends/Priority/Saved/Starred/Archived views that are available to your account.
  2. Open the conversation.Check the member profile and your own Contact History before replying if you need context.
  3. Send only permitted content.Do not use messages to circumvent blocks, contact rules, external-link rules or paid-content protections.
  4. Save/star important conversations.Use the organisational tools rather than relying on browser bookmarks.
  5. Archive/delete from your own view when needed.Removing a conversation from your own interface does not necessarily erase audit/moderation records or the other participant's copy.
  6. Block/report if the interaction becomes unsafe.You do not need to continue a conversation before using safety controls.
Share private media safelyFriends-only, private-invite and one-time/timed message media.Access controlled
  1. Choose the right source media.Keep public, friends-only and private media in the appropriate gallery/visibility category.
  2. Grant access deliberately.Private/invite-only access should be explicit. Friends-only access should depend on an accepted connection.
  3. Use one-time/timed sharing where available.This can provide temporary message access without changing the original gallery item's normal privacy setting.
  4. Revoke by removing access or blocking.Blocking removes normal interaction and should also remove existing friend/private-media grants under the platform's two-way block model.
  5. Assume technical protection has limits.Anti-copy, screenshot and watermark controls reduce misuse but cannot guarantee that another device will never capture content.
Browse and interact with photos & videosGrid, large viewing, Spark-style reactions and Free/Premium access.Media
  1. Open Pics & Videos.Use the available filters and view mode to browse eligible member media.
  2. Choose a view.Depending on the current gallery controls, use Compact, Grid, Large or Swipe/Spark-style browsing.
  3. Open media.Click/tap an eligible photo to use the large viewer. Video playback remains subject to the member's plan and the media's access rules.
  4. React respectfully.Pass is private. Hot/Sexy are positive media reactions. Spark is a stronger positive signal. Interact takes you toward the member interaction flow where permitted.
  5. Respect access tiers.Free/public gallery access and expanded Paid/Premium/member-only access are different. A locked item should remain locked until the required entitlement is satisfied.
  6. Report problematic media.Use Report when content appears non-consensual, unlawful, impersonating, stolen or otherwise breaches Community Rules.
05
FROM ONLINE TO OFFLINE

Meets & trust

Meet Now, planned Meets, confirmations, feedback and safer meeting tools.

Publish Meet Now availabilityTell compatible members when you are available — without creating an open invitation.7 steps
  1. Open Meet Now.Use this for short-lived availability rather than a permanent profile statement.
  2. Choose the availability window.Select Tonight, Today, Tomorrow, This Weekend, This Week or a supported Custom window.
  3. Choose distance.Set how far you are prepared to consider meeting. This is a search preference, not permission for anyone to locate your home.
  4. Select compatible profile types.Choose who you are open to meeting so incompatible cards are reduced.
  5. Select the meet type.For example Drink, Social, Club, Date, Adult Meet, Event, Hotel, Host, Travel or Virtual First where those options are shown.
  6. Set host/travel and visibility.Choose whether you can host/travel and who is allowed to see the availability card.
  7. Publish.The card expires automatically at the chosen time. You can end/remove availability early if your plans change.
Availability is not consent.A Meet Now card only means the member is open to relevant contact within their chosen settings. It never grants permission to turn up uninvited, pressure them, or assume sexual activity.
Create and manage a planned MeetKeep the meet lifecycle inside SULTRAFIED where possible.End-to-end
  1. Open Meets.Browse existing eligible Meets or choose Create a Meet.
  2. Add the date/area and audience.Use enough information for planning without publishing a private home address.
  3. Invite or accept inside SULTRAFIED.Where the meet is between specific members, keep invitation/acceptance documented on-platform.
  4. Review pre-meet information.Use compatible likes/interests, boundaries, FYI/safety indicators and any permitted planning notes as guidance — not as permission.
  5. Use calendar/reminders.Add the Meet to your calendar where supported and review day-of reminders/check-in prompts.
  6. Meet independently and safely.Use your own judgement about transport, venue, alcohol, belongings and when to leave.
  7. Complete post-meet confirmation.Where eligible, both members can confirm the documented interaction and the platform can update the appropriate Meet trust history/count.
Meet Verified, video trust and feedbackTrust signals should come from eligible interactions, not random one-sided claims.Trust

SULTRAFIED separates in-person Meet verification from live video/WebCam trust. The strongest Meet evidence comes from a documented/accepted interaction with retrospective confirmation rather than arbitrary profile verification.

  • Meet Verified relates to eligible in-person member confirmations and may display a count/history signal without exposing intimate details.
  • Video Verified is separate and relates to eligible live video/WebCam interaction evidence.
  • Private feedback/FYI can support planning/safety workflows without publishing reporter identity or sensitive allegations to other members.
  • Trust & Safety review remains separate from public badges and can restrict access where necessary.
A trust badge is not a guarantee.Always make your own decision about compatibility and safety. Any member can withdraw consent or leave a Meet at any time.
06
COMPATIBILITY

Relationships & lifestyle

Relationship links, kink boundaries and Travel discovery.

Create a Relationship Constellation linkPartner, Spouse, Primary, Secondary, Nesting, Lover, FWB, Play Partner, Dom/Sub, Metamour and Dating.Mutual confirmation
  1. Open Relationships.Use the Relationship Constellation area rather than trying to describe all links in a free-text bio.
  2. Enter the SULTRAFIED username.Select the member you genuinely want to link.
  3. Choose the relationship type.Select the label that accurately describes the relationship.
  4. Choose profile visibility.Where the page allows it, decide whether the confirmed link should be shown on your profile.
  5. Send the confirmation request.The link should not become a confirmed relationship until the other member accepts.
  6. Manage or remove later.Relationship status can change. Remove a link when it is no longer accurate rather than leaving stale relationship information public.
Set Into, Curious, Soft Limit and Hard LimitUse boundaries as boundaries — never as positive matching signals when they are limits.Consent-aware
SettingMeaningMatching treatment
IntoSomething you actively identify as an interest.Can contribute positively where appropriate.
CuriousSomething you may want to learn/explore.Can be a discovery signal, not consent.
Soft LimitA boundary/area requiring caution or normally avoided.Must not be treated as a positive match.
Hard LimitA clear no.Never a positive matching signal.
  1. Open Kink & Compatibility.Review your own settings before comparing with others.
  2. Classify each item accurately.Do not place a limit under Into just to influence matching.
  3. Save and review.Update boundaries whenever they change.
  4. Treat all compatibility as informational.Even shared Into/Curious items never replace a conversation and current consent.
Use Travel & LifestylePlan trips, discover destination activity and keep travel details privacy-aware.Travel
  1. Open Travel & Lifestyle.Use it for planned destination activity rather than changing your home location unnecessarily.
  2. Add trip dates/destination.Enter the destination and relevant dates supported by the page.
  3. Review matching travellers/local members.Use compatibility and visibility controls to decide who should see/recommend the trip.
  4. Explore destination Clubs/Events.Check venue/event rules separately before assuming attendance eligibility.
  5. Review partner benefits.Where a SULTRAFIED partner benefit is shown, read the actual offer conditions before relying on it.
  6. Protect location privacy.Do not post hotel room numbers, private accommodation addresses or real-time information that makes you unsafe.
07
COMMUNITY

Community, clubs & events

Public discussions, venue discovery, tickets and attendance.

Use Forum / CommunityRead, post and reply while respecting public visibility and contact rules.Community
  1. Browse categories or search.Public visitors may be able to read Community content, so treat posts as potentially public even when member profiles remain protected.
  2. Open a discussion.Review the category and existing replies before adding a duplicate topic.
  3. Create/reply when eligible.Approved/eligible members can use the authoring and reaction tools available to them.
  4. Use Like/Bookmark/Rate appropriately.These tools help organise or recognise useful content; do not use them to harass or coordinate targeting.
  5. Keep contact on-platform.Do not publish prohibited external websites, phone numbers, emails or disguised contact handles in member-submitted Community content.
  6. Report instead of escalating publicly.If content appears unsafe or unlawful, use Report so moderators can review it.
Browse Clubs and follow venuesVenue information, reviews, partner status and upcoming activity.Clubs
  1. Open Clubs.Filter/browse by the available location and category controls.
  2. Open the club listing.Review venue information, opening times, facilities, dress code, admission notes, gallery and upcoming events.
  3. Check partner/member benefits.A partner badge or benefit should state the actual offer/conditions where applicable.
  4. Read reviews critically.Use ratings/reviews as member opinions, not guarantees.
  5. Follow or attend through the appropriate feature.Following a Club does not itself book a ticket or confirm Event attendance.
Use Groups, Writings and ContestsLonger-form community participation beyond the main Forum.Community extras

Groups

Use eligible Groups for more focused community discussion. Group rules never replace the Community Rules or normal Block/Report controls.

Writings

Use Writings for longer posts, stories or guides where enabled. Only publish content you have the right to share.

Contests

Read each contest's eligibility, submission and voting rules before entering. A contest entry is still subject to media/content moderation.

Manage a Club / Partner listingAuthorised managers use the front-end portal — not ordinary WordPress admin access.Managers
  1. Claim/request management through SULTRAFIED.Use the Manage this Club/Partner route and provide the evidence requested.
  2. Wait for Admin authorisation.A member should not gain listing-management rights simply by knowing the venue name.
  3. Use the front-end manager tools.After approval, update eligible venue information and create/manage events without exposing the normal WordPress backend.
  4. Keep commercial information accurate.Do not misrepresent ticket prices, member benefits, promotions, opening hours, event status or eligibility.
  5. Use promotion requests separately.Featured/promoted placement and campaign services follow their own admin/pricing workflow and should not be confused with ordinary listing ownership.
Find, RSVP to and buy access for EventsEligibility, organiser approval, capacity, waitlists and tickets.Events
  1. Open Events and read the full listing.Check date, venue, audience, eligibility, capacity and any organiser approval requirement.
  2. Check whether your profile is eligible.Some events may be couples-only, singles-only, verification-gated, age-banded, membership-gated or otherwise restricted.
  3. Choose your RSVP state.Going, Interested, Maybe or Not Going may be available. Approval-led Going requests can become Requested; full events may use Waitlist.
  4. Complete payment only when required.If a real ticket/entry price is part of the offer, review it before confirming. A failed eligibility check should not silently charge you.
  5. Watch for organiser decisions/updates.Approval, waitlist movement or event changes can be communicated through SULTRAFIED notifications.
  6. Respect venue rules.Event attendance never equals consent to touch, photograph, film or publish another attendee.
08
PLANS & PURCHASES

Premium & payments

Understand what you are buying and what it unlocks.

Understand Free vs Premium membershipPremium expands social/dating features — it is not a universal Creator pass.Membership

Normal / Free member

Limited social/dating access and limited free services according to the current feature entitlements.

Premium / Paid member

Enhanced social/dating access, expanded member media/communication and Premium Social features where configured.

  • Who Viewed Me is a Premium Social feature.
  • Private Profile Notes are Premium.
  • Contact History remains available to eligible members and is not the same as Private Notes.
  • Expanded gallery/video access can be plan-gated.
  • Premium social membership does not automatically unlock another Creator's subscriber-only, PPV, bundle or paid-room content.
  • Verified Creator approval and Creator publishing access are separate from social Premium membership.
Use Incognito and other Premium discovery controlsBrowse with the privacy behaviour provided by your current entitlement.Premium privacy

Incognito is designed to reduce ordinary profile-view/discovery exposure until you choose to interact, subject to the exact current entitlement and safety/audit rules.

  1. Confirm your plan includes Incognito.The control should not be treated as available merely because the page exists.
  2. Enable it from the relevant privacy/discovery setting.Read the on-screen explanation before browsing.
  3. Remember interaction changes context.If you deliberately message, Spark, connect or otherwise interact, the other member can receive that interaction even while you use privacy-aware discovery.
  4. Incognito is not invisibility from SULTRAFIED.Platform safety, security, moderation and legally required records can still exist.
Find your purchases, wallet and transaction historyMemberships, Creator purchases, tickets, gifts and other buyer-facing transactions.Billing
  1. Open Purchases & Wallet.Use your own account history rather than screenshots or emails as the primary on-platform reference.
  2. Identify the transaction type.Membership, Creator subscription, PPV/bundle, room access, ticket, gift or another supported purchase may have different access rules.
  3. Check status.Review whether the transaction is pending, completed, cancelled/refunded or otherwise restricted according to the current payment integration.
  4. Open the related entitlement.For completed Creator content purchases, use My Unlocks/Creator access where applicable rather than expecting the item in the ordinary social gallery.
  5. Report a payment problem with identifiers.When contacting support, provide the SULTRAFIED transaction/order reference and date — never post card/bank credentials in Community or profile fields.
Use Gifts, Rewards and ReferralsSend supported virtual gifts and understand when referral rewards qualify.Rewards

Virtual gifts

Choose a gift from the current catalogue and review whether it uses free promotional credit, virtual credits or a buyer-facing price. Sending a gift does not buy access to another member or override their contact settings.

Referrals

  1. Open Refer & Earn / Rewards.Use your own referral link/code or supported Invite by Email route.
  2. Invite only people who would reasonably expect the invitation.Do not use referral tools for spam or scraped address lists.
  3. Let the referred member join normally.They must complete their own signup, approval and membership choices.
  4. Wait for the qualifying event.A reward is issued only when the current configured qualification is met — for example becoming a paid member where that is the active rule.
Use the SULTRAFIED ShopShop purchases are separate from social Premium and Creator subscriptions.Shop
  1. Open Shop and choose an available item.Read the actual item description, price and any eligibility/availability information.
  2. Review checkout before confirming.Do not assume a Shop purchase changes your Premium plan or Creator subscription unless the offer explicitly says so.
  3. Check Purchases & Wallet after payment.Use the transaction history to confirm the order status.
  4. Use the payment/support route for problems.Keep payment card/bank credentials private.
09
CREATOR

Creator Lounge & Creator Studio

Buyer access, Creator eligibility, publishing, tiers and business tools.

Use Creator Lounge as a member / buyerFollow for free, subscribe, unlock PPV/bundles and join eligible Creator experiences.Buyer
Creator offerWhat unlocks it
Free GalleryThe Creator intentionally makes the item free to eligible members.
Followers OnlyFollow that specific Creator.
Paid SubscriberHold an active subscription to that specific Creator/tier.
PPVPurchase the individual item.
BundlePurchase the bundle.
Creator RoomSatisfy the room's specific audience/payment/invite rules.

Your Premium social membership is separate. It does not unlock every Creator.

Why Creator publishing may still be lockedVerified Creator status alone is not permission to monetise.Creator eligibility

Creator status and Creator publishing access are deliberately separate.

  • Member account must be approved.
  • Required 18+ assurance/eligibility must be satisfied.
  • Verified Creator status must be approved.
  • Eligible paid Creator access (or an authorised Creator Trial) must be active.
  • Payout setup must be complete where required.
  • The current Creator Agreement must be accepted.
Paid social membership alone is not Creator permission.A Premium member who is not Creator-approved cannot publish Creator content; a Verified Creator without active eligible Creator access can also remain publishing-locked.
Publish Creator photos/videos and choose accessFree, follower, subscriber, PPV, bundle and room-based access.Publishing
  1. Open Creator Studio → Create.Choose Photo or Video and upload the source media.
  2. Prepare the media.Use available preview/edit controls; choose an appropriate video cover/preview where supported.
  3. Add title/caption.Explain what the member receives without exposing a protected premium original in the teaser.
  4. Choose access.Free Gallery, Followers Only, Paid Subscribers/tier, PPV, Bundle or Creator Room according to the current content type and permission builder.
  5. Use advanced conditions carefully.Where ANY/ALL permission rules are offered, make sure the rule describes the buyer experience you actually intend.
  6. Set buyer-facing price when applicable.Use the actual offer price. Private commission/revenue-share terms stay private.
  7. Draft, schedule or submit for review.Do not assume upload means publication; moderation/review/access rules still apply.
  8. Verify in Content Vault.Confirm the item is in the expected status/access category after saving.
Use Creator Business toolsSubscription tiers, content access rules, promotion/tracking, team scope and business insights.Business
  • Subscription tiers: build multiple Creator subscription levels where enabled and define what each tier receives.
  • Access rules: use supported ANY/ALL conditions for follower/subscriber/tier/purchase/private audience conditions that are actually available in the current Studio.
  • Tracking/promotion: use Creator Business tracking links/campaign attribution where enabled to understand on-platform conversion.
  • Scoped team/manager access: grant only the role scope a helper needs rather than sharing the Creator's main password.
  • Business Assistant: use data-driven prompts based on the Creator's own performance where available; do not treat a recommendation as guaranteed earnings.
  • Renewals: active custom-tier renewals should preserve the tier identity/name, custom price and renewed expiry rather than collapsing into a generic Creator subscription.
Understand Creator analytics, earnings and payoutsGross sales, platform deductions, Creator earnings and settlement status.Finance
TermMeaning
Gross SalesBuyer spend attributed to Creator sales before applicable deductions.
SULTRAFIED commission/feesThe platform deduction applicable to the Creator's private commercial arrangement.
Creator EarningsThe amount attributable to the Creator after applicable deductions.
HeldPaid but not yet eligible for payout.
Eligible / AvailableEligible for settlement under the current payout rules.
Scheduled / Paid OutIncluded in an upcoming payout cycle / already settled.
Private commercial data stays private.Other Creators/members should not see your private commission, revenue-share, payout details or negotiated commercial terms.
10
REAL-TIME

Live, rooms & cams

Text, voice and video with audience and permission controls.

Use SULTRAFIED LiveBroadcast to an audience you explicitly choose.Live
  1. Open SULTRAFIED Live.Check that your account is eligible to broadcast/view the relevant Live area.
  2. Choose the audience.Use supported controls such as Members, Verified, Premium, Friends or another explicitly offered audience.
  3. Check camera/microphone permission.Your browser/device must grant access before WebRTC media can start.
  4. Start only when ready.Confirm nobody else is visible/audible who has not agreed to be broadcast.
  5. Moderate the session.Use mute/remove/room controls where available and end the session if safety cannot be maintained.
  6. End the broadcast deliberately.Closing a visual component or changing tabs may not always be the same as ending a session; use the platform's End/Leave control.
Live consent is continuous.A member joining a room never gives permission to record, redistribute or pressure them to enable camera/microphone.
Understand public, private, verification and Creator RoomsDifferent rooms have different audiences and access rules.Rooms
RoomTypical audienceCommunication
Public Social RoomEligible membersText, voice, video or a combination.
Private Social RoomInvited/eligible members; may be Premium-gatedInvite-only text/voice/video.
Verification RoomEligible approved members in a timed private interactionText/voice/video; each person controls mic/camera.
Creator RoomCreator-defined audience such as followers/subscribers/paid entry/inviteCreator-hosted text/voice/video with room controls.
11
STAY IN CONTROL

Safety & moderation

Block, report, content removal and urgent safety actions.

Block or report another memberUse Block immediately for contact control; use Report when SULTRAFIED needs to review conduct/content.Safety

Block

  1. Open the member/profile/message safety action.Choose Block when you want the normal direct relationship to stop.
  2. Confirm the block.Under the full two-way model, profiles/interactions are hidden from each other and existing friend/Hotlist/private-media access is removed.
  3. Use Block List to reverse it later.Unblocking can restore normal visibility, but old friend connections/Hotlist/private-media grants do not automatically return.

Report

  1. Choose Report on the relevant item/member.Report the actual profile, message, media, Community post, room activity or event issue where possible.
  2. Select the closest reason.Give moderators enough context to triage the case without adding unrelated private information.
  3. Keep useful evidence.Do not publicly repost harmful content just to prove it happened. Use the platform report/evidence controls where available.
  4. Block too when contact must stop.Reporting is a moderation action; it does not replace the immediate contact-control effect of Block.
Request content removalUse the correct route for privacy, safety, copyright or prohibited content.Removal
  1. Identify where the content appears.Profile/media, Community, Creator content, messages or another area.
  2. Use the in-platform removal/report route.Give the content/member reference and reason; avoid copying the material into public posts.
  3. Choose the correct legal/safety basis.Examples include non-consensual/private content, impersonation, copyright, unlawful content or another Community Rules breach.
  4. Follow moderation requests.Admin may need additional information to distinguish ownership/privacy/safety issues.
Plan a safer in-person MeetPractical choices before, during and after meeting someone.Safer Meets
  • Choose a venue and transport plan that lets you leave independently.
  • Do not publish a private home/hotel-room address through public discovery.
  • Tell a trusted person where appropriate and use SULTRAFIED reminders/check-ins where available.
  • Keep control of your phone, money, ID, medication and belongings.
  • Alcohol/drug use can affect judgement; make independent decisions about what is safe for you.
  • Availability, event attendance, a match score, a relationship label, paid access or prior sexual activity never equals consent now.
  • If something changes, leave. You do not owe an explanation before prioritising immediate safety.
12
ACCOUNT SUPPORT

Account & troubleshooting

Common problems and what to check before contacting support.

Email OTP is not arrivingWork through these checks in order.Troubleshooting
  1. Confirm the email spelling.A single incorrect character sends the code to the wrong address.
  2. Check Spam/Junk/Promotions.Search the mailbox for SULTRAFIED as well as checking the main inbox.
  3. Wait briefly before resending.Mail delivery can be delayed. Repeated resends can make it harder to know which code is current.
  4. Request one fresh code.Use only the newest OTP after a resend.
  5. Try another normal browser session.Disable aggressive script/content blockers for the signup page if the Send/Verify action itself does not respond.
  6. Distinguish UI failure from mail failure.If the page moves to “Verify email” but no mail arrives, the request reached WordPress and delivery may be SMTP/provider-related. If the page shows a send error, the mail handoff itself failed.
  7. Contact support/admin with time + email domain.Do not send your password or OTP to another member.
A photo/video will not upload, open or playCheck access, file state and browser behaviour before assuming the media is broken.Troubleshooting
  1. Check whether you are entitled to the media.Public/free, friends-only, private-invite, Premium video and Creator paid content use different access rules.
  2. Refresh the page once.After a Theme/asset update, stale browser/CDN cache can load old JavaScript against new server code.
  3. Try the normal viewer before Full Screen.Confirm the media itself opens, then use Full Screen if desired.
  4. For uploads, check the source file.Use a supported image/video format within the current file/length limits and wait for upload/processing to finish.
  5. For Creator video, remember processing can depend on hosting capability.The publishing workflow can exist even where a particular server-side trim/transcode function is unavailable.
  6. Report the exact item/page.Give support the page and media item/reference rather than only saying “video broken”.
Nearby or location results look wrongHome location, Travel Mode and live/approximate location are different.Troubleshooting
  1. Check your saved profile location.Confirm town/city/postcode is correct in Profile/Personal Details.
  2. Check Travel Mode.If entitled Travel Mode is active, discovery can intentionally use the travel location rather than home location.
  3. Check browser location permission for Live Nearby.Live/temporary Nearby requires explicit browser permission where that feature is used.
  4. Remember distance is approximate.SULTRAFIED should not expose exact GPS/home coordinates to other members through ordinary distance display.
  5. Reset filters.A very small radius or incompatible profile filter can create an apparently empty Nearby screen even when location is correct.
Cannot sign inCheck the account, browser and password flow in the right order.Troubleshooting
  1. Confirm the username/email you are using.Use the account identity associated with SULTRAFIED rather than a Creator display name if they differ.
  2. Retype the password manually.Password-manager autofill can sometimes use an older credential.
  3. Use the supported password-reset/recovery route if shown.Only use links from the SULTRAFIED site/email you requested.
  4. Check browser cookies/session controls.Blocking all first-party cookies or scripts can prevent a WordPress login session from being retained.
  5. Do not create a duplicate account just to bypass a lock.If the account is restricted, suspended or awaiting approval, contact the proper support/safety route.
Use SULTRAFIED on mobile / AndroidThe mobile experience uses the same server-side SULTRAFIED account.Mobile
  • Use the same SULTRAFIED account identity rather than creating a separate mobile-only profile.
  • Messages, connections, Hotlist, blocks and purchases should remain associated with the server-side account.
  • Local app/browser data is for session and temporary app needs; it should not become an independent master copy of your member profile.
  • Install/update the Android application only from the official SULTRAFIED distribution route when a release is provided.
  • Camera/microphone/location features still require device/browser permission even when your SULTRAFIED account is eligible.
Change account details or delete the accountEmail, password, username and account-control routes.Account
  1. Open My Account / Settings.Use the account settings area rather than editing WordPress directly.
  2. Change one security-sensitive item at a time.Email/password/username changes may require re-authentication, uniqueness checks or verification.
  3. Review notification/privacy impact.An email change can affect where account/security notifications are sent.
  4. Use Delete Account only when intended.Read the deletion warnings and relevant Terms/Privacy information before confirming; commercial/safety/audit records may have lawful retention rules even when the member-facing account is closed.
STILL NEED HELP?

Use the right support route.

For an immediate safety concern, use Block/Report and the Safety Centre. For a content-removal issue, use Content Removal. For a general account problem, include the affected page, what you expected, what actually happened and the approximate time.